Your partner in
digital journey

Terracle CRM (“Terracle”, “we”, “our”, or “us”) is a customer relationship management platform operated by Emax Technologies Private Limited, India.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, mobile applications, and related services (collectively, the “Services”).

1. Company Information

• Legal Entity: Emax Technologies Private Limited
• Country of Registration: India
• Website: https://terracle.com
• Privacy Contact:

2. Information We Collect

2.1 Personal Information

• Full name
• Email address
• Phone number
• Organization / company name
• User credentials (securely encrypted)

2.2 Business & CRM Data

Terracle CRM is an enterprise platform. Customers may store business data such as customer contacts, leads, enquiries, follow-ups, notes, and documents. This data always remains the property of the customer. Terracle acts solely as a data processor.

2.3 Device & Technical Data

• IP address
• Device model and OS version
• Application usage data
• Log files and crash diagnostics

2.4 Firebase Services

We use Firebase Analytics and Firebase Crashlytics to monitor app performance and improve stability. Data collected via Firebase is processed in accordance with Google’s privacy policies.

3. Purpose of Data Processing

• Providing and operating Terracle CRM
• User authentication and account management
• Security, monitoring, and fraud prevention
• Product improvement and performance optimization
• Customer support and communication
• Legal and regulatory compliance

We do not process payments or store financial information.

4. Legal Basis for Processing (GDPR)

• Contractual necessity
• User consent
• Legitimate business interests
• Legal obligations

5. Data Sharing & Disclosure

Service Providers

We may share data with trusted vendors for hosting, email delivery, analytics, and monitoring.

Legal Requirements

Information may be disclosed when required by law, regulation, or government authority.

Business Transfers

In the event of a merger or acquisition, data may be transferred as part of business assets.

6. Data Retention

Data is retained only as long as necessary to provide Services or comply with legal requirements. Upon account termination, data is deleted or anonymized.

7. Data Security

• SSL / HTTPS encryption
• Role-based access control
• Tenant-level data isolation
• Secure backups and monitoring

8. User Rights

GDPR Rights

Access, correction, erasure, restriction, objection, and data portability.

India DPDP Act Rights

Access, correction, withdrawal of consent, and data erasure.

9. Children’s Privacy

Terracle CRM is not intended for children under 13. We do not knowingly collect children’s data.

10. International Data Transfers

Data may be processed outside your country with appropriate safeguards in place.

11. Changes to This Policy

Updates to this Privacy Policy will be posted on this page with a revised date.